What Will You Learn?

• Understand the operational function: You can learn how transactions are processed, what can go wrong, and how to ensure a high level of operational excellence.
• Learn about risk and regulatory guidelines: You can learn about the importance of adhering to risk and regulatory guidelines.
• Understand the role of underwriting: You can learn how underwriting is often considered a back-office position, and how it helps ensure loan approval or denial is based on data rather than human bias.
• Learn about financial management: You can learn about how to plan your organization's finances, budgeting, expenses, cash and credit, working capital, and supply chain management.
• Understand the importance of back office employees: You can learn how effective back-office employees are critical in contributing to a bank's customer experience, brand loyalty, and reducing customer churn.